DesignHub

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Frequently Asked Questions

Quick launch

FAQ for web package
How to send photos
or images?
Terms of use /
Limitations

FAQ for Web package

How do I start (Process)?

1. Go to our ►signup form & wait for our confirmation.

2. Choose recommended template .

3. Submit initial requirements and approve your partially working site..

4. At this stage, you may opt to cancel with no obligation or whatsoever or settle your invoice and submit latter requirements.

5. Approve final work and pay full payment.

6. Your new site will launch within 24 hours..

How long is the whole process?

It takes about 7-30 working days from the time you complete the requirements.

Can I expand or add pages and elements to the web site?

Yes, you can add pages, photos or features with added fees. Click ►here to see our pricing.

I don’t have a credit card and does not know how to use Paypal.

It’s easy to create a PayPal account and you can use this for other online transactions in the future. It’s considered the safest way to pay online. If you do not have a credit card, you may deposit payment through a local bank. Click here to create your Paypal account.

How do I settle the bill?

We will send you an electronic invoice that connects to the PAYPAL payment facility. You should have a ready credit card to do this. For the Philippines: You can also deposit payment through BPI or other accredited banks.

I already have an existing domain and hosting. Can I remove this from the package?

No, the web site comes in a package whether or not you avail of the domain or hosting.

Can I combine design elements from other templates?

Yes, but it depends on the elements you want to combine.

Can I change colors, fonts or size?
Yes, the package gives you an option to change the recommended color combination. You can request these color changes up to 3 times during the first stage of designing. Additional fees will apply to any changes you request after 30-days from the time we received your payment. The size of the web site cannot be altered.

I want to have some text and photos change?

Yes you can do this within 30-days where we give free text or photo update. After this 30-days period, additional fees will apply.

I want a regular update on my web site, can I do this myself?
No, any changes or update you want can be done for a minimal maintenance fee. Please email us what kind of updates you want so we can tailor-fit a maintenance fee for you.

How do I pay?

We send you a digital invoice and you have an option to pay through bank deposit or credit card through your PayPal account.

Quick launch

FAQ for web package

How to send large photos

I have several photos which I already labeled, how do I send them as one file?

1. Be sure to label your photos so it will be easy for us to locate the file.
2. Put all the photos in a single folder. (You may also create several folders within one folder). To create a folder, right click your mouse where the photos are and click NEW > NEW FOLDER.
3. Label the folder. For example - "website photos"
4. Drag all your photos inside the folder.
5. Click / highlight the folder you have created (where the photos are) and right click your mouse and click SEND TO > COMPRESSED or ZIPPED FOLDER.. The file folder will automatically be saved as a ZIP file. (You know its done when you see a "locked folder" icon. Sometimes, your computer may use a different program like peazip or rar, any will work fine. You can only send zipped file with a size below 3MB. To check the size, highlight your zipped file and click right button, choose PROPERTIES and you will see the file size there.

How do I send the zipped file if the size is more than 3MB?

If the total file is more than 3MB, you may have to send it using a "FREE" provider that allows you to send large files.. (Yahoo and Gmail currently does not). We recommend using ►yousendit. Just click the logo below and follow instructions on how to create a FREE account so you can start sending large files.